FAQ
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How long does UK shipping take?
In the UK, standard shipping will take 2-3 days to be delivered. Next day delivery when ordered before 1pm will be delivered the next working day.
What is the Returns Policy?
📦 Hassle-Free UK Returns
We hope you will love your purchase - but if you change your mind, we've made returns easy and straight forward.
• 14-Day Return Window: You can request a return within 14 days of receiving your order. Unfortunately, returns requested after this period may not be accepted.
• Item Condition: All items must be unworn, unused, and returned with original packaging and tags intact to be eligible for a refund.
• Prepaid Return Label: We’ll provide you with a prepaid UK returns label to make the process as smooth as possible.
• Refund Deductions: The cost of the return shipping label will be deducted from your final refund amount.
You can request a return via our returns portal here
Orders from outside the UK can also be returned, it will be the responsibility of the sender to send the goods back to us for them to be checked.
If you have any questions or need help with your return, our team is here to support you on support@hystride.com
Are there any additional import fees?
No, there are no fees added to international orders.
How long does shipping take to Germany?
Shipping to Germany takes approximately 3-5 working days.
Can I return my order from Germany?
Yes. Returns from Germany are accepted. You can use one of our suggested shipping couriers to return your order. Once the order arrives and is checked, you will be issued a refund or exchange.
Will I need to pay VAT or extra fees ordering from Germany?
No. You will not need to pay any additional VAT or import costs on your order in Germany.
How long does shipping take to EU Countries?
Shipping takes approximately 3-5 working days, excluding any holidays.
How long does US shipping take?
Our average delivery time to the United States is 5-9 working days, excluding any public holidays.
How long does shipping to Australia take?
Our average delivery time to Australia is 5-10 working days, excluding any public holidays.
Are there shipping delays for black friday?
During Black Friday week, we'll strive to maintain our usual shipping times. However, due to the high volume of orders, please allow a few extra days for your delivery.