FAQ
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How long does UK shipping take?
In the UK, standard shipping will take 2-3 days to be delivered. Next day delivery when ordered before 1pm will be delivered the next working day.
What is the refund policy?
In the unfortunate case that you are not happy with your order, we accept returns worldwide within 14 days of receiving your order.
We offer free returns on all UK orders. Unfortunately we do not currently offer free returns for outside of the UK, shipping will be at the expense of the customer.
Are there any additional import fees?
No, there are no fees added to international orders.
How long does shipping take to Germany?
Shipping to Germany takes approximately 3-5 working days.
Can I return my order from Germany?
Yes. Returns from Germany are accepted. You can use one of our suggested shipping couriers to return your order. Once the order arrives and is checked, you will be issued a refund or exchange.
Will I need to pay VAT or extra fees ordering from Germany?
No. You will not need to pay any additional VAT or import costs on your order in Germany.
How long does shipping take to EU Countries?
Shipping takes approximately 3-5 working days, excluding any holidays.
How long does US shipping take?
Our average delivery time to the United States is 5-9 working days, excluding any public holidays.
How long does shipping to Australia take?
Our average delivery time to Australia is 5-10 working days, excluding any public holidays.
Are there shipping delays for black friday?
During Black Friday week, we'll strive to maintain our usual shipping times. However, due to the high volume of orders, please allow a few extra days for your delivery.