Returns Policy

Not satisfied with your order at Hystride?

Title

1. UK Returns

2. Damages and Issues

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

1. uk returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

We provide completely free returns if the product is faulty or you received the wrong product. If there is no physical damage to the product, return postage will not be covered by Hystride.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at info@hystride.com. Or by visiting your account page and submitting a return there.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at info@hystride.com.

2. international returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

Unfortunately at this time we aren't able to offer free returns outside of the UK. You will have to cover the cost of shipping yourself.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at info@hystride.com. Or by visiting your account page and submitting a return there.


If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at info@hystride.com.

3. exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. european union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

5. refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at info@hystride.com